AspenTech Customer Support
Your Gateway for Award Winning Support!

AspenTech Premier Support is our award-winning support offering that provides a wide range of services to help you realize the full value of your software investment. You can use the online Support Center for technical support, self-help knowledgebase, software patches, upgrades and customer care services. 		   
 

The fastest way to find all information about a product is to use our 360 degree product browser.

Browse available solutions by selecting your product of interest: *

The most frequently browsed products are listed below:

Aspen Basic Engineering Aspen Capital Cost Estimator Aspen DMCplus Aspen Flare System Analyzer
Aspen Fleet Optimizer Aspen HYSYS Aspen InfoPlus.21 Aspen PIMS
Aspen Plus Aspen Process Explorer Aspen Shell & Tube Exchanger SLM

  (Find solutions by Product Family, Product, Version, Solution Type and topics)

* With the release of aspenONE V7 in 2008 and 2009, we renamed many of our products to be more descriptive for new users therefore you may choose to view the above "choose product" menu by former and current product names. You may also lookup product name changes.

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One of the unique services we offer is My Support, where you may personalize the site to focus on your primary products of interest:

My Home A personalized home page provides you with immediate access to your important product and support information based on your products of interest.
  • A modifiable list of your chosen primary products of interest, with direct links to all content for those products
  • New comments added to your pending incidents
  • The latest product and release news for your products
My Solutions A personalized solutions page and enhanced Knowledge Base functionality.
  • Links to your recently viewed solutions
  • Links to solutions you marked as a "Favorite" and ability to email that solution to others
  • Links to solutions specific to the your site or site's projects
  • Links which allow you to contribute public or company specific solutions to the Knowledge Base
My Products A personalized product list page (360° View).
  • Populated when you choose your favorite products and with an option to add/remove products
  • One click access to your chosen product information including product news, recent knowledge base solutions, recent patches and available training classes
My Incidents A personalized incident page with details about incidents escalated to development.
  • Links to your pending incidents, bugs and enhancement requests with options for tracking them for your company or site
My Training A personalized training page.
  • Links to upcoming classes for your favorite products in the your region
  • Lists information regarding your completed training classes
My Surveys A personalized survey page.
  • Links to your pending and completed surveys
Update My Profile Your personalized account information and preferences.
  • Populated when you register on the site
  • Link to 'My Contact Information'
  • Link to 'My e-Bulletins' preferences

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Classroom Training
Classes are taught by our certified specially trained Support Consultants offering a quality learning environment in our training centers worldwide. Learn More...

Live Virtual Training
Live instructors via the web, fewer expenses for attending training, more flexibility, and expanded reach are just a few reasons why virtual training may be right for you! Learn More...

Client Site Training
AspenTech Customer Education offers client site training as a cost-effective alternative for organizations that need to train multiple people on the same material or are looking for a more customized presentation. Learn More...

Computer Based Training (CBT)
AspenTech's self-paced learning option offers CBTs presented by our product experts. These rich streaming media CBTs include a PowerPoint presentation, product demonstrations, and voice-overs. Learn More...

Pre-Recorded Web Seminars
These one-hour rich streaming media seminars include a PowerPoint presentation, product demonstration, and voice-overs. Learn More...

Check out our course catalog for course descriptions, dates and locations. You may also browse our Weekly Class Calendar or contact our Training Coordinators for help with AspenTech product training.

Also check out our Upcoming Web Seminars!

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Knowledge Base Search
Select the family or product of interest.
Family:
Product:
Version:

Search for solutions matching the following criteria:
Search Words:
Type:
Solution ID:
Search Results: Display Google List Display Table
 
   

Go to Advanced Search...

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Check out AspenTech Training in a location near you!

Baton Rouge, LA Training Classes
Baton Rouge, LA, USA

Calgary, Alberta, Canada
Calgary, AB, Canada

Chicago, IL Training classes
Chicago, IL, USA

Cleveland, OH Training Classes
Cleveland, OH, USA

Budapest, Hungary Training Classes
Budapest, Hungary

Frankfurt, Germany Training Classes
Frankfurt, Germany

Beijing, China Training Classes
Beijing, China

Seoul, Korea Training Classes
Seoul, Korea

Pune, India Training Classes
Pune, India

Shanghai, China Training Classes
Shanghai, China

Perth, Australia Training Classes
Perth, Australia

Brisbane, Australia Training Classes
Brisbane, Australia

 

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